How It Works
So what is ConnectSMART?
Yes, we know the product looks great, but it's not just a bunch of pretty pictures. At the heart of ConnectSMART is a set of database views that plug into your database. These views pull information from all over your database, and "normalize" the data. This normalization organizes and presents the data in the most useful means for reporting and analysis. The key is that your data is never changed... you are always looking at your live data. Think of it this way - ConnectSMART is like a pair of fine reading glasses; it brings your data into focus.
ConnectSMART delivers an entire collection of ready-made graphical "gadgets" ready for you to customize and save. These gadgets can be custom tailored and placed together on screen to create a dashboard. You can create unique dashboards for different users or departments, so while your helpdesk is looking at service metrics, the management team is looking at financial information. The secret is to present key performance indicators via a graphical dashboard so you can manage your business at a glance!
ConnectSMART includes everything you need to design and create your own gadgets and dashboards, so your only limitation is your imagination. (If you lack that, call us, and we can probably create it for you).
What will ConnectSMART do for me?
ConnectSMART helps you get a handle on your business by letting you see the bigger picture, allowing you to manage your business proactively, by giving you the information you need NOW to make a decision. We take the hard-to-find data and make it accessible to your very fingertips and present it to you in easy-to-read dashboards. ConnectSMART stands apart with it's unique ability to CALCULATE reports using a specialized set of database views giving you real, accurate reports and NOT just a mirrored image of your database data. With ConnectSMART we give you the tools to get EXACTLY the data you need. With a worldwide base of satisfied customers, join the team and let ConnectSMART help you take your business to the next level.
Taking ConnectSMART a little further.
The gadgets, dashboards, and reports provided by ConnectSMART are just the beginning! Using the Developer Edition plugin, not only can you have the ConnectSMART gadgets, but you can also connect to other SQL databases, web services, even run straight powershell command. Many of our clients have used the tools provided to display information not only from ConnectWise, Tigerpaw, and Kaseya, but also from Cisco Call Manager or Shoretel systems, even showing metrics from VMWare servers. Again, the limits are only set by your imagination.